Privacy Policy

1. Introduction

Altan Estate Limited (“Altan Estate”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 2020 (New Zealand).

By using our website at altanestate.com or engaging our property management services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact information — name, email address, phone number, and postal address
• Property information — property address, rental details, and tenancy information
• Financial information — bank account details for rental payments and disbursements
• Identity documents — where required for tenancy applications or compliance purposes
• Website usage data — IP address, browser type, pages visited, and time spent on our site (collected via Google Analytics)
• Communications — records of emails, phone calls, and messages you send us

3. How We Collect Information

We collect personal information:

• Directly from you when you complete a contact form, request a rental appraisal, or engage our services
• From tenancy applications and related documentation
• Through our website using cookies and analytics tools (see Section 8)
• From third parties such as credit reporting agencies, previous landlords, or employers (for tenant screening purposes)

4. How We Use Your Information

We use your personal information to:

• Provide property management services to landlords and tenants
• Process tenancy applications and conduct tenant screening
• Communicate with you about your property or tenancy
• Process rental payments and financial disbursements
• Comply with our legal obligations under the Residential Tenancies Act and other applicable legislation
• Respond to enquiries submitted through our website or contact channels
• Improve our website and services through analytics
• Send you relevant information about our services (where you have consented)

5. Disclosure of Your Information

We may share your personal information with:

• Landlords and tenants — as necessary to manage the tenancy relationship
• Tradespeople and contractors — where required to carry out maintenance or repairs
• Credit reporting agencies — for tenant screening purposes
• The Tenancy Tribunal — where required in connection with a tenancy dispute
• Government agencies — where required by law (e.g. Inland Revenue, Tenancy Services)
• Service providers — third-party providers who assist us in operating our business (e.g. accounting software, property management software), who are bound by confidentiality obligations

We do not sell your personal information to third parties.

6. Storage and Security

We take reasonable steps to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. Your information is stored securely using industry-standard measures.

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

7. Retention of Information

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Tenancy records are typically retained for a minimum of seven years in accordance with our legal and tax obligations.

8. Cookies and Analytics

Our website uses cookies and Google Analytics (GA4) to collect information about how visitors use our site. This helps us understand which pages are most useful and improve the user experience.

Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

We obtain your consent before placing non-essential cookies. You can withdraw consent at any time by adjusting your browser settings or using the cookie consent controls on our website.

9. Your Rights

Under the Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Request correction of any personal information that is inaccurate or incomplete
• Complain to us if you believe we have breached the Privacy Act
• Complain to the Privacy Commissioner if you are not satisfied with our response

To exercise any of these rights, please contact us using the details in Section 11.

10. Links to Other Websites

Our website may contain links to third-party websites, including our partner businesses. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

11. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a complaint, please contact us:

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.